Refund and cancellation policy

Draft for legal review. Last updated 20 October 2026.

Surge Migrate is a service of Surge Software Solutions Private Limited, India. The readiness scan, the guides and the Migration Blueprint are free; there is nothing to refund for them.

What you pay for

Migrations, managed operations and other paid services are agreed in a signed order or agreement that sets the scope, fixed price, milestones and acceptance criteria. We invoice each milestone or retainer period with GST and a payment link; you can pay online through Razorpay or as the agreement allows.

Cancellations

• You can cancel a paid engagement as your signed agreement allows. Work already delivered and accepted, and the milestone in progress, are payable as the agreement sets out.
• Before you pay, an invoice can be cancelled at your request or ours; its payment link stops working.
• Managed operations retainers can be cancelled for the next period with the notice stated in the agreement.

Refunds

• If you paid an invoice twice, paid the wrong amount, or paid for a milestone we cancelled before starting it, we refund the amount concerned.
• Other refunds follow the signed agreement, for example if accepted work is not delivered.
• Refunds go back to the original payment method through Razorpay or by bank transfer. Banks usually take 5–7 working days to credit a refund after it is issued.

How to ask

Email [email protected] with the invoice number. We reply within two business days.